After Sales Customer Care

After Sales Customer Care Support Team

“At AliDeck, we’re committed to providing exceptional service long after your purchase. Our dedicated After Sales Customer Care Support Team will ensure you receive prompt assistance whenever you need it, for existing projects.”

Use The Guide Below For When & How To Contact Our After Sales Team

Component Additions:

Missing or additional fixings for completed projects
Extra spigots or brackets to complete your installation
Supplementary components for project extensions

Delivery Solutions:

Tracking current component deliveries
Resolving shipping delays or issues
Arranging expedited delivery when needed
Coordinating replacement shipments for damaged items

Order Amendments:

Processing quantity adjustments for pending orders
Managing delivery address changes
Coordinating special delivery requirements

How To Request Components For Project Success

To ensure efficient delivery of additional components for your AliDeck project, please email aftersalescare@alideck.co.uk with:

1

Your original order number and project reference name or number
2

Property delivery address
3

Description and quantity of the components required
4

Any relevant photographs
5
Preferred delivery timeframe

Our team will prepare a sales order and contact you directly. Once your purchase order is received, we’ll process your order promptly!

Opening times: Mon – Thu 9:00am – 5:00pm / Fri 9:00am – 4:00pm.

We typically respond within 1 business day!

Project Success Built In!

“I highly recommend AliDeck to anyone in need of high-quality decking solutions. With their exceptional products and best customer service, they truly stand out as a leader in the industry.

Thank you and we are looking forward to collaborating in future projects.”

BMA Contractors

“The service you have provided has made this so easy for us, particularly as this is the first time we’ve used AliDeck. I wish all our suppliers were like AliDeck – you’re one in a million!”

Mark - Project Manager